Made for you, then sent

Every order is made fresh after you place it, so please allow 24 to 48 hours before it ships. We don't ship on Sundays.

UK delivery

We send with DHL and Royal Mail. UK delivery usually takes 2 to 4 working days once your order ships. UK delivery is free on orders over £50. Under £50, delivery options and prices are shown at checkout.

International delivery

We ship to selected countries. Delivery options, prices and times are shown at checkout. Customs duties or import taxes may apply depending on where you live, and these are paid by the customer.

Tracking

You'll get a tracking link by email as soon as your order ships. It can take up to 24 hours to update. No tracking after 5 working days? Email us at hello@citrusreefs.com and we'll look into it.

Wrong address

Please check your address carefully at checkout. If something's wrong, email us within 24 hours of ordering and we'll update it. Because our products are perishable, we can't refund or replace orders sent to an incorrect address given at checkout, or returned to us after a missed delivery.

When it arrives

Our products are fresh and preservative free, so please pop them in the fridge as soon as they arrive. If your order arrives damaged, see our Return and Refund policy and we'll make it right.

Questions

Email hello@citrusreefs.com and we'll get back to you within 2 working days.