FAQS

For best results, smooth on a thick layer before bed and rinse off in the morning. Short on time? Apply a thin layer, leave it for 10 minutes, then rinse. You can use it every day.

Glow is a face mask. Apply a layer over clean skin. The thicker the layer and the longer you leave it, the better. Rinse with warm water, follow with your moisturiser, and use 2 to 3 times a week.

Our topicals are made with sensitive and eczema prone skin in mind. Every skin is different though, so please patch test before your first full use.

Soothe has been safety assessed for little ones. Vitality is for adults only.

Our products are made fresh and are preservative free, so please pop them in the fridge as soon as they arrive.

Every order is made fresh after you place it, so please allow 24 to 48 hours before it ships. We don't ship on Sundays.

We send with DHL and Royal Mail. UK delivery usually takes 2 to 4 working days once your order ships. UK delivery is free on orders over £50. Under £50, delivery options and prices are shown at checkout.

We ship to selected countries. Delivery options, prices and times are shown at checkout. Customs duties or import taxes may apply depending on where you live, and these are paid by the customer.

You'll get a tracking link by email as soon as your order ships. It can take up to 24 hours to update. No tracking after 5 working days? Email us at hello@citrusreefs.com and we'll look into it.

Please check your address carefully at checkout. If something's wrong, email us within 24 hours of ordering and we'll update it. Because our products are perishable, we can't refund or replace orders sent to an incorrect address given at checkout, or returned to us after a missed delivery.

Our products are fresh and preservative free, so please pop them in the fridge as soon as they arrive. If your order arrives damaged, see our Return and Refund policy and we'll make it right.

When you're ready, head to checkout. You can check out as a guest or log in to your account, then add your payment method and billing address.

Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay and Shop Pay.

Yes. All payments are processed securely through Shopify's encrypted checkout. We never see or store your full card details.

To keep everyone safe, some orders go through a quick security check before we process them. Please make sure your contact details are correct in case we need to confirm anything.

You can cancel free of charge as long as your order hasn't shipped. Orders are made within 24 to 48 hours, so please email us as soon as you can at hello@citrusreefs.com. Once your order is on its way, we can't cancel it.

You can cancel, pause or skip your subscription at any time by emailing hello@citrusreefs.com. To stop your next delivery, let us know at least 48 hours before your renewal date. Once a renewal order has been placed and we've started making it, we can't cancel that delivery, because it's made fresh and perishable.

Refunds for cancelled orders go back to your original payment method and usually take 5 to 10 working days to show, depending on your bank.

See our Return and Refund policy. Email a photo and your order number within 48 hours of delivery and we'll send a replacement or a refund.

Every order is made fresh for you after you place it. Because our products are perishable, we can't accept returns or exchanges once your order has been delivered.

If your order arrives damaged or faulty, or you receive the wrong item, email a photo and your order number to hello@citrusreefs.com within 48 hours of delivery. We'll send a replacement or give you a full refund. There's no need to send anything back.

You can cancel free of charge as long as your order hasn't shipped. Email us as soon as possible. Once it's on its way, we can't cancel it.

Approved refunds go back to your original payment method. They usually take 5 to 10 working days to show, depending on your bank.